Have a question? We’ve got answers.
Whether you're choosing the perfect collar, curious about our keyrings, or wondering when your order will arrive, we’re here to help. Below you'll find answers to the most common questions about our products, sizing, shipping, and more. If you still need a hand, don’t hesitate to get in touch - we love hearing from fellow dog lovers.
FAQ
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What makes Wag Your Tail collars different?
Our collars are designed for comfort, durability, and style. Every piece is thoughtfully made to celebrate the bond between dogs and their people, with soft materials, secure fittings, and timeless design that looks as good as it feels. Unlike mass-produced alternatives, each accessory is made with intention, because we believe your dog deserves something special.
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Do your collars and leads fit all dog sizes?
Yes! We offer a range of sizes for puppies, small breeds, and larger dogs. Each product page includes a size guide to help you find the perfect fit. If you're unsure, feel free to reach out, we’re always happy to help you choose the right size for your pup.
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How do I measure my dog for a collar?
Use a soft tape to measure your dog’s neck where the collar will sit. Add two fingers’ space to ensure comfort. Our detailed sizing guide on each product page helps you match your measurement to the right size - because we want your dog to feel secure and stylish.
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Can I gift Wag Your Tail products?
Absolutely! Our accessories make perfect gifts for dog lovers. You can even add a personal message or gift wrap at checkout (if enabled). Whether it's a birthday, adoption anniversary, or just because, our products make tails (and hearts) wag.
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Do you ship internationally?
Currently, we ship across Australia. We're working on expanding to international customers soon - sign up to our newsletter for updates. If you're overseas and keen to order, drop us a message and we’ll let you know when we’re live in your region.
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How long will my order take to arrive?
We ship within 1–2 business days. Delivery time depends on your location, but most orders arrive within 3–5 business days. You'll receive tracking info once your order is on the way, so you can follow it every step of the journey.
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Can I return or exchange my order?
Description goWe don’t accept returns for change of mind, so please choose carefully, but we’re here to help if you have any questions before you buy. If your item arrives damaged or incorrect, contact us within 5 days and we’ll offer a replacement, refund, or store credit.
Need to swap sizes? We offer easy exchanges for unused items that have only been tried on indoors. Just complete our returns and exchange form within 10 days of receiving your order. Please note: customers cover return postage unless the item is faulty.
We want your pup’s gear to fit perfectly, and we’re always happy to assist with sizing before you order!es here
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Where is Wag Your Tail based?
We’re proudly based in Melbourne, Australia. Our brand was born from a love of dogs, great design, and everyday moments of connection. Every item is created with care, inspired by the simple joy of life shared with our pets.